Wirefree Frequently Asked Questions details
> How long is the battery life after one full charge for what size?
The battery life is about 9 months for the 2600mAh type of battery that is used in the Sonesse 30 2Nm and Altus 28 1.5Nm type of motors.
> Would the battery auto cut off when fully charge?
There is no auto cut off feature, the battery would stop charging when the battery is fully charged. It would continue to charge when the battery level drops.
> Can the battery be changed?
The battery can be changed by the assembler. There is no cost for changing the battery now.
> How much would the batter cost to change after 2 years?
The cost would be about SGD 50.00 to change the battery.
> Is it possible to adjust the speed of the motor?
The speed of the motor can be adjusted for the Sonesse 30 2Nm and the Altus 28 1.5Nm
> Can we always have the charger plug in and power on and any consequences?
The charge plug can be always plug in and power on, but this is not recommended. The live time of the battery may be compromised. If customer wants to always plug in, recommend to go for wired...
> How to extend the charger’s power cord?
There is a 2.4m extension cable that can extend the charger’s power cord.
>Is USB port type of charger available?
There is no USB port type charger available, the charger is dedicated to the motor type.
> Can we use a power bank to charge?
Power bank is not suitable; the motors have a dedicate charger.
> Is it possible to modify the charger to USB type to allow multiple wirefree motors to be charged at one go?
It is not possible to modify the charger to allow multiple wirefree motors to be charged. You can use one charger to charge on motor and then use the same charger to charge the next wirefree motor....
> There is a red LED blinking after and before the motor works, what does that mean?
The battery capacity is low, and the battery needs to be charged.
> Would the battery life changes due to environment? (higher temperature when put outside vs. a cool air-conditioned indoor room)
The motor is designed for indoor use with and IP 30 rating. The operating temperature is from 0 to 60 degree Celsius and the ideal charging temperature is from 0 to 45 degree Celsius. When...
> Can the motor be controlled by Somfy Connexoon?
Yes, the motor can be controlled by Somfy Connexoon RTS.
> I have 3 to 4 pcs of Somfy WireFree/battery operated blinds, when I click up can the 3 to 4 blinds go up at the same time?
When you install 3 to 4 motorized blinds the variation of the speed is negligible. The motors have an electronic limit switch unit (LSU) up unit and the variation/difference in alignment is not...
> Would the WireFree motor overheat?
This is a DC motor and unlike an AC motor it does not overheat easily. However, there is a limit of 180 revolutions.
> Is it user friendly when come to motor replacement?
The motor / battery can be replaced by the authorized assembler/fabricator of Somfy WireFree products.
>What is the IP of this motor?
The IP of the motor is IP 30 for Sonesse 30 and IP 20 for the Altus 28
>Is this battery-operated motor approved by Government? Do have any certification to prove?
Yes, it is approved. It does not require any specific certification.
>Can the WireFree motor shipped to other country via air freight? Do provide any certification to allow it on board?
We have the Material Safety Declaration Sheet / certification for safe to transport of chemical goods which were used to import the products into the country.
>There is a ring on the motor’s head. Can I remove the ring?
Yes, you can remove the ring from the motor, it would not affect the performance of the motor.
> What’s the minimum and max width for motorized roller blind? (with built-in battery motor)
The min width is 0.75m and height is 1m. The max width and height would depend on the weight of the bottom bar and type of fabric (density and thickness) used for roller blind. We can provide you...
> The max area each motor can take (assume on 40mm tube as well as 50mm tube)
Please refer to the calculator tool.
>Does it have solar panel solution?
It does not have a solar panel solution. However, if you are working on a project with solar panels we can further discuss the details and requirements of the project.