Somfy Singapore Buisness Update – We are Open

We are pleased to announce that after consulting with the relevant authorities and the guidelines given by them, we will be commencing operations from 8th of June 2020. We have taken extensive measures to disinfect and clean up our office so that you can be rest assured of your safety.

Somfy Office @Ubi Techpark Singapore, @Bangsar Malaysia, @Kemang Indonesia

  • While we like to meet you in person, visit to the office is by appointment.
  • We would be taking your temperature when you visit us.
  • Only 2 visitors are allowed per appointment.
  • Visitors registration would be done using the Safe-Entry system at the Singapore office, where else other offices would use a visitor logbook.

Somfy Warehouse @Northstar Singapore

  • Visit to the warehouse for self-collection is by appointment
  • Visitors must check-in using the Safe-Entry system.
  • We would provide a designated pick up point at the warehouse with minimum contact
  • Our premise would be regularly cleaned twice a day


Repair Requests & Technical support

  • We have resumed technical support and warranty claims by appointment.
  • Appointments can be made for product returns on Tuesday from 10am to 5pm. We hope to increase the number of days in the coming weeks.
  • Customers can call Somfy's Technical support team for further support,
    • Singapore: Ken, mobile number: +65 9776 4543.
    • Malaysia: Raja, mobile number: +6016 326 4780.
    • Jakarta: Fery, mobile number: +62 813 8708 1378.


Customer Service Teams

  • Customers can call Somfy's Customer Service team at +65 6383 3855 if they have any inquiry on product availability, updates on orders and wish to get some assistance over the phone.
  • All orders can be placed by emailing to custsvc.sg@somfy.com


Sales Teams

  • Our dedicated teams would be reaching to you via phone or email.
  • Perhaps even have a virtual meeting via Skype / Microsoft teams / Zoom


We thank you for your continued business and understanding during these extraordinary times.

We are looking forward to finding even better ways to support in 2020 and beyond.

Kind regards,

Paul De Salis

General Manager

BU Singapore, Malaysia & Indonesia