>If the box is damaged and need replacement, Do I need to Pair RTS devices again & re-config the setting ?

No need to Pair RTS device and re-config the box. The setting migrate from old box to new box in the server. User can login with the same login/password after box replacement. RTS device,...

>Is it possible to have more than one Connexoon box per house

One user account for one Connexoon Box. It need to create another account for another box in a house

>Why is there sometimes a delay when I send an RTS command to motorized products?

Good network equipment and a newer mobile device make a difference

>Where should the Connexoon be placed?

Close to the router

>Do I still need to sell RTS transmitters?

Yes, smartphone control is a control addition, not replacementIt is necessary for programming and troubleshooting.

>Does home owner need to be present during installation

No. After pairing is completely, home owners could create personalise their settings via the App.

>who has access to user database?

Appointed Somfy maintenance staff with CMS admin account

>What benefits does Cloud base solution bring to end users / installers ?

Remote monitoring & troubleshooting. Setting is saved in Cloud, easy for fault unit replacementmore security - the home cannot be accessed with local wifi hacking

>Is Connexoon scalable to Somfy HA solution

No it is not (anyways, we don't have somfy HA solution right now)

>The Plug type myLink with Wifi was great, isn't it more complex using an external power supply plus LAN cable?

A connection via LAN cable has many advantages: 1) it provides the most reliable connection. On the contrary, wifi signal interference may result in loss of connection. 2) eliminates WIFI...

>There used to be 20 scenarios with myLink, there's only 8 with Connexoon?

Our marketing serveys tell us that 4 scenarios is the average usage, so we propose 8 scenarios with 4 default ones of Home / Away / Sun Protection / Energy Saving, and 4 peronsalised ones at your...

>Can you control awning and louvre with Connexoon?

Of course. We can control all motorised applications in RTS technology, so yes awning and louvre included. You will find the icons in the future updates very soon.

>Will there be downtime / maintenance time which disable me to control my shades?

Yes server maintenace happens about 4 times a year. Normally downtime lasts for 2-3 hours. We will notify Connexoon users via the App.

>What is the network requirement ?

1. Internet boardband fixed network with stable connection. 2. It must be able to resolve the full DNS names of the domain ".overkiz.com" via DNS server. 3. Ensure Don't block the TCP port...

>Will someone capture or take the control of my device ? Is the data transmission secure ?

Encrypted data communication with server to encsure security

>Will it interference by other 2.4GHz devices, like bluetooth, wifi, cordless phone …etc

Will it interference by other 2.4GHz devices, like bluetooth, wifi, cordless phone …etc

>How do I remove a channel from Connexoon?

You may do so at the "Configuration" menu from the main menu.